Category Archives: Customers

Genchi Genbutsu – The real life of a taxi driver by Konrad Marshall

Posted on May 16, 2013 by

Challenged by a suggestion that victorian taxi drivers were “a new and disturbing category of the ‘working poor’ in Australia”  journalist Konrad Marshall sought to find out the truth about exactly how much money cabbies make, as well as gaining … Continue reading →

Posted in Agile, Customers, Lean | Leave a comment

WHY ?

Posted on August 18, 2012 by

At various times I’ve heard Fiona, Nigel and myself telling people “If you only adopt one Agile practice make it the retrospectives” … But why ? The boards are useful, but they are really just give you a prompt when … Continue reading →

Posted in Agile, Communication, Customers, Development, Disruption, Lean, People, Strategy | Tagged , , , , , | Leave a comment

Luna USA Field Trip: lessons for the future of retail in Australia

Posted on June 11, 2012 by

If I had a dollar for every whinging column-inch where our Australian newspapers copy and paste press releases from Myer, David Jones and Harvey Norman’s PR departments, blaming the dreaded interweb for the end-of-days in our retail stores, I’d be … Continue reading →

Posted in Customers, Disruption, Lean, People, Retail, Strategy | Tagged , , , , , | Leave a comment

Luna USA Field Trip: Kanban ice-cream – the case for limited whip?

Posted on May 25, 2012 by

In the delightful Hayes Valley in San Francisco, you will find a myriad of little design shops, clothing stores and cafes. Cheek by jowl 3 storey houses line the streets, and with lovely parks and a 20 minute walk to … Continue reading →

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Customer expectations are bringing uncertainty to your doorstep – an infographic

Posted on March 20, 2012 by

Eric Ries defines a startup as: A human institution designed to create a new product or service under conditions of extreme uncertainty. So what does ‘extreme uncertainty’ look like? Po Bronson coined the phrase ‘radical uncertainty’ 13 years ago in … Continue reading →

Posted in Agile, Customers, Technology | Tagged , , , , | 1 Comment

From Insight to Strategy to Innovation – while standing at the Toyworld Checkout

Posted on February 23, 2012 by

Listen up lean and agile thinkers. This is a simple illustration of the kind of things that make innovation and strategy easy – a gift from someone on a toy shop counter that probably earns less than $20 an hour. … Continue reading →

Posted in Communication, Customers, Disruption, People, Strategy | Tagged , , , , | 2 Comments