Tag Archives: strategy

Luna USA Field Trip: lessons for the future of retail in Australia

If I had a dollar for every whinging column-inch where our Australian newspapers copy and paste press releases from Myer, David Jones and Harvey Norman’s PR departments, blaming the dreaded interweb for the end-of-days in our retail stores, I’d be … Continue reading

Posted in Customers, Disruption, Lean, People, Retail, Strategy | Tagged , , , , , | Leave a comment

From Insight to Strategy to Innovation – while standing at the Toyworld Checkout

Listen up lean and agile thinkers. This is a simple illustration of the kind of things that make innovation and strategy easy – a gift from someone on a toy shop counter that probably earns less than $20 an hour. … Continue reading

Posted in Communication, Customers, Disruption, People, Strategy | Tagged , , , , | 2 Comments